Conflict Resolution
Strengthen relationships, build trust, and turn tension into meaningful collaboration
Overview
Build stronger working relationships by recognising, understanding, and resolving conflict effectively. Learn practical tools and techniques to turn tension into collaboration, improve communication, and foster trust within teams.
Language: English
Duration: 3 hours
Format: On-demand, live, interactive online training
Level: Beginner to Advanced (suitable for all levels)
Price: USD 200
Who is this training for
Ideal for individuals, teams, and leaders who want to improve their ability to recognise and manage conflict using practical, people-centred techniques:
Teams seeking tools to improve collaboration, cohesion, and trust
Leaders wanting to motivate and support teams through challenging conversations
Leaders looking to build psychological safety within their organisation
Individuals wanting confidence in navigating difficult conversations
Professionals in Agile or modern workplaces who want to use healthy conflict for innovation
Anyone wanting to enhance interpersonal skills and strengthen working relationships
Choose Your Format
Many clients choose to offer one or both versions depending on audience needs.
Conflict Resolution for Teams - Focused on practical tools to improve collaboration, reduce friction, and strengthen everyday working relationships.
Conflict Management & Resolution for Leaders - An expanded version with: A stronger focus on psychological safety; Techniques for coaching through conflict; Leadership-specific frameworks for influence, culture-building, and collective trust.
Book A Free 30 Minute Consultation Today
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Book A Free 30 Minute Consultation Today *
Course Details
Equips participants, individuals, teams, or leaders, to navigate and resolve conflict productively. Through group discussion, role-based exercises, and real-world scenarios, learners gain practical techniques to:
Identify the root causes of conflict
Reframe tension into constructive dialogue
Communicate clearly under pressure
Strengthen relationships and build trust
Use conflict positively as a catalyst for innovation
Participants leave with increased confidence, improved influencing skills, and actionable frameworks that support healthier team dynamics in both traditional and Agile environments.
Related Training
Emotional Agility – Build self-awareness, resilience, empathy, and people-centred leadership skills
What Participants Will Receive
Digital workbook or templates
Access to examples, tools, and downloadable frameworks
Invite to Q&A or follow-up micro-session
Core Outcomes
By the end of the session, participants will be able to:
Understand the causes and types of workplace conflict (task vs. relationship conflict)
Recognise conflict patterns within teams and matrix environments
Apply proven models such as Thomas-Kilmann
Identify assumptions, avoid escalation, and lead with clarity
Use active listening, reframing, and empathy to de-escalate tension
Navigate conflict within blame-driven or high-pressure environments
Build strong, transparent, and psychologically safe relationships
Lead teams through conflict with confidence (leadership format)
Rebecca Hudson
Enterprise Agile Coach & Transformation Lead
Rebecca is a transformation leader with 22+ years of global experience in agile delivery, digital transformation, and leadership coaching. Since moving from the UK to the UAE in 2018, she has supported major banks, government entities, and technology organisations across the region.
Her approach blends modern product delivery practices with deep expertise in emotional intelligence, agile leadership, and cultural agility. Known for her practical, real-world examples, Rebecca helps teams uncover hidden blockers, strengthen collaboration, and build confident, adaptive leaders at every level.
✺ Frequently asked questions ✺
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Courses are designed to be accessible for beginners (unless otherwise stated), while still offering valuable depth for experienced professionals. Whether you're new to Agile, leadership development, or people-skills training, you’ll receive clear foundations, practical tools, and real-world examples.
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Absolutely. Our programmes support professionals from all backgrounds including HR, Operations, Finance, Marketing, Customer Experience, Government, and digital product/service teams. No technical expertise is required.
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Every course combines instructor-led learning with interactive, high-engagement exercises. Depending on the cohort size, activities include self-reflection, paired discussions, breakout groups, scenario-based exercises, and live Q&A. These sessions replicate a workshop feel even in an online environment.
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Yes. Participants receive digital takeaway materials such as topic summaries, templates, worksheets, and recommended reading. These resources help reinforce the learning and can be used with your teams or in your workplace.
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Yes. Courses can be attended individually or booked privately for teams. Team bookings enable you to apply concepts directly to your organisational context and challenges.description
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For on-demand live courses, a recording can be shared with participants after the session (depending on the course type and client preference).
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Just a stable internet connection, a laptop, and access to Zoom/Teams/Google Meet (as specified). We request that you join with a camera to maximise interaction and engagement.
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Yes. You can start with a complimentary 30-minute consultation to discuss your goals, challenges, and development needs. This helps ensure you choose the right course or programme for your personal or team objectives.
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Yes. All courses can be tailored to your organisation’s context, whether you need sector-specific examples (e.g., banking, government, technology) or bespoke learning pathways for teams.
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Yes. Group pricing and tailored packages are available for team or corporate bookings. Contact us to discuss learning pathways, bundled programmes, or leadership development packages.