Scaling Agile & Change Management at Equifax UK
Overview
Equifax, a global credit reporting agency providing SaaS solutions to major banks such as HSBC, undertook a large-scale transformation following its 2017 cybersecurity breach.
To improve delivery speed, consistency, and governance, the organisation adopted SAFe (Scaled Agile Framework). However, onboarding teams and embedding consistent ways of working across distributed teams proved challenging.
Services Delivered
SAFe Agile Coaching
Change Management
Leadership Advisory
challenges
Equifax faced a combination of structural and cultural barriers:
Legacy impact of the 2017 security breach, increasing focus on governance and risk
Product and technology teams operating in silos
Distributed development and QA teams with inconsistent practices
Difficulty onboarding teams into SAFe and aligning ways of working
approach
We supported Equifax through a targeted agile transformation approach focused on alignment, adoption, and leadership enablement:
Coaching and supporting product and technology teams to improve collaboration
Mapping delivery inefficiencies and identifying cross-team dependencies
Providing leadership advisory to address resistance to change and adoption challenges
results
The transformation delivered measurable improvements in both delivery and leadership effectiveness:
Improved leadership clarity on agile adoption progress, challenges, and blockers
Enhanced efficiency through clearer role definition and reduced duplication
Stronger alignment across teams, improving consistency in delivery practices
Why It Worked
Rather than forcing SAFe onto resistant teams, our Consultant focussed on:
Supporting the resistant teams by helping to understand their concerns & challenges
Advising leadership in tackling resistance to improve adoption and cross-function collaboration
Effectively streamlining headcount and team structures, to improve collaboration and efficiency
